Communication is the primary asset for making deals with clients. An optimized approach to communicating with the customers or clients improves business efficiency. And if you're starting your business or looking for new clients, or looking to build strong relationships with existing clients, no matter what, the communication can help you achieve your goals. Building trust is the biggest challenge that businesses face, but this can overcome using the best communication mediums like Live chat with the clients. In this blog, we make you understand the importance of Odoo live chat, how Odoo live chat can improve your business, the features of Odoo live chat, and the benefits of Odoo live chat. So, stay tuned!
What are the mediums of Business Communication?
We understood the importance of communication in a business, but several communication mediums are telephonic, email, and live chat. Now let's see each of them in-depth pick out the best communication medium for your business.
Telephonic: The process of handling communication via a telephone medium is a bit costlier as you need to employ multiple agents and maintain the servers to handle the calls. Each agent can handle only one call at a time, which results in a drop rate of successful communication.
Email: Many businesses use email as a medium of communication with their clients. Though email communication looks more professional than a telephonic medium, it lacks direct interaction with clients. It will also be a tedious job to maintain and update the status of emails regularly.
Live chat: With the advancement of technologies, any business can easily integrate a live chat panel on their websites. This medium is professional and also maintains a direct interaction with the client. And the good thing is one agent can handle 3-5 chats simultaneously. This increases the customer satisfaction rate to a more considerable extent.
From above, it is evident that live chat is the best medium of communication for all your business needs. Now let us have a look at why Odoo is the best vendor for live chat.
Why Odoo for Live chat?
Odoo is an open-source ERP framework; this makes Odoo the most easily customizable and easily integrated with several third-party applications. Odoo being an open-source application, the source code is available publicly through which Odoo developers can modify or develop modules as per their business needs.
Odoo live chat features can be integrated with any website. The user-friendly interface of Odoo live chat makes the job of communicating easy. Many investors choose Odoo for live chat implementation as it has the potential to improve the business with such cool and user-friendly features it offers for businesses.
The improved version of Odoo 14 live chat is the most advanced and one of the smartest of live chat modules available in the market. With the implementation of the latest technologies like AI and machine learning, the live chat module of Odoo is far more sophisticated than any other vendor in the market. It provides several quick features like automation of queries, language detection, transfer options, and many more within a click.
How Odoo 14 live chat works?
With the help of Odoo 14, live chat business gets a dedicated chat platform available on their websites for one to one communication with their clients. Whenever a visitor visit your website then the chat option pop up right there.
As soon as a visitor enters their queries, you can automate a customized welcome message, or it can be directly assigned to a particular customer relationship assistant to address the query. The Odoo 14 live chat is so simple to operate.
The assigned customer relationship assistant can assist the visitor, or in case if need escalation, they can also transfer it to the respective departments within a few clicks. With this simplicity, the queries can resolve quickly, and thus it can boost user experience. Odoo 14 live chat module not only builds customer relationships but also improves them a lot.
Also, Odoo 14 live chat can be used for lead generation; as soon as a customer initiates a chat, a custom welcome message will be sent, and if they are further interested, they should enter their few details. In the case of new leads, the sales team can address their needs and can pitch business services right from the chat panel. This will help sales and marketing teams understand the customers' behavior, and with this, they can plan their strategies.
Benefits of Odoo 14 Live chat
Personalization: Odoo offers a wide variety of personalization right from choosing the chat button, colors, customized messages, and choosing looks of the pop-up button for chat appearance.
Global support: With Odoo 14 live chat module one can easily eradicate language barriers and can operate from anywhere from any part of the world right from the comfort of answering through a desktop.
Canned responses: It offers canned responses and automation facilities that can improve the quickness in response.
The live interaction: The best part of Odoo 14 live chat is that customers can interact directly in real-time with agents. This helps in quicker resolutions and building trust on services offered.
Improves customer satisfaction: No doubt that Odoo 14 live chat is an excellent tool in improving customer satisfaction. You can collect feedback and customer ratings and thus can analyze it on improving customer satisfaction rate.
No limit for time: unlike the traditional mediums in live chat, there is no limit of time frame; users can request queries round the clock.
Multiple handlings: With Odoo 14 live chat module, agents can handle multiple chats simultaneously; this avoids waiting in queues for a long time to get their query addressed. It is easy and much convenient to handle multiple chats at a time.
If you are looking to enjoy the features and leverage the benefits of Odoo 14 live chat integration, you can easily integrate it with the help of Sitaram solutions. We are the experts in live chat module implementation for Odoo.
We at Sitaram Solutions understand our client's needs very well. We listen to you, consult you, and then develop modules for you. We understand the importance of a live chat module, so we will never compromise on providing you the best customization features that suit your business needs.
We provide world class service from consulting to till providing support. We have hundreds of happy customers who implemented Odoo 14 live chat modules with us. If you want to get the best implementation of the Odoo live chat module like our happy customers, then we are ready to make it happen for you.
Our team is happy to assist you; connect with us today to implement a hassle-free Odoo 14 live chat module. We are not far. We are just away by an action. Take your action now.
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